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Ah. Despite FlixBus having messed up their live information for my Amsterdam-Berlin trip last week, they’re not paying a cent compensation because it’s “Verschuldens des Fahrgastes” (responsibility of the passenger, ie me)
That’s a peculiar formulation of “we sent you incorrect information and why did you possibly act on it?”
Edit: @partim gave me an idea: request the refund via the automatic system. I have, and it went through. Maybe this works?
@jon They communicated a delay of exactly two hours, right? Because you can cancel your ticket in case of a delay of more than 120 minutes …
@partim Alle Angaben ohne Gewähr. Oh and the bus (that I wasn’t on) arrived Berlin +180. So had I been on it I’d have received 50% reimbursement.
@jon Reading EU 181/2011, it says “Where a carrier reasonably expects a regular service to be cancelled or delayed in departure from a terminal for more than 120 minutes.” You could argue that they did and just told you it was exactly 120 minutes to get around the rules.
In this case you would get your money back *and* 50% compensation because they failed to offer you reimbursement immediately.
Might be worth pursuing if you feel like trouble making.
@partim let’s see - after getting no sense from their service team I simply requested reimbursement from the automatic system and that didn’t fail. Let’s see if the money is on my account tomorrow.
I think there’s something useful to learn here, but I’m not sure quite what yet!